Clay-King.com - Home Checkout

 

IMPORTANT!!

Freight Delivery Checklist for Kilns that weigh over 100 LBS

 
Please read the following information carefully-- it might save you a lot of hassle (and money) later!  If you are purchasing a kiln (over 100 lbs) online.

PLEASE NOTE-- If you are ordering online and require the additional freight services outlined below, please contact us before placing your order online. Freight companies often charge much higher rates for these services than we do and will require a separate cash payment upon delivery!

 

Many of the kilns (that weigh over 100 LBS) on our website require delivery via freight carrier (18-wheeler).  We ship most of our kilns with a flat rate charge and a lift-gate included for businesses and residential addresses. Here's what you need to know:

Special circumstances may have additional fees - see below
  • Home Delivery is a basic service that DOES NOT include kiln setup, placement, uncrating kiln, or disposal of crating and packaging materials.
  • Additional delivery charges could occur for delivery addresses that are not accessible by lift-gate truck or commercial vehicles. (An example of this type of situation would be a mountain cabin located on a winding dirt road on the side of a mountain). If you need a smaller delivery vehicle, you will need to make arrangements with the freight company when it is scheduled and it could include an additional fee
  • Lift-gate service is included in most of our kiln, pottery wheel, and equipment shipments. Lift-gate service is a tailgate elevator that lowers your kiln, pottery wheel, or equipment to the ground from the truck. It is required for areas without a loading dock or forklift for curbside delivery. Some kilns and large Front Loading/Car Kilns may require an additional fee for delivery. We will notify you if any additional fees are required.
  • In order to qualify for lift gate service, the delivery address must have a paved smooth driveway in order for the delivery service to be able to move the kiln and pallet! The freight company will deliver your kiln as curb side delivery. They are not obligated to move your kiln into your studio, house, etc.
  • Attention residents of NYC, Chicago & major metropolitan West Coast Cities! Freight charges to your area can be up to 4 times higher than shipping rates given on our site. We will e-mail Shipping quotes to you for approval before processing your order.
  • Remote locations such as islands and remote mountain areas. Freight charges to your area can be up to 4 times higher than shipping rates given on our site. We will e-mail Shipping quotes to you for approval before processing your order.

 

Regarding Damages

ALWAYS INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT!!! DISCREPANCIES & DAMAGES MUST BE REPORTED WITHIN 3 DAYS OF RECEIVING YOUR SHIPMENT!

  If your freight shipment is found to be damaged upon receipt, refuse the shipment and call us right away. We will handle the claim process for you and re-ship the item as soon as possible.

IMPORTANT NOTE:  Once you sign for receipt of a shipment:

Clay-King.com can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation.  If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a 'concealed damage' claim with the shipping company. 

  If you have any questions or concerns regarding a freight shipment, please contact us by phone at

1-888-838-3625

or by email at

sales@clay-king.com

Thank you for your business-- we greatly appreciate our customers and want to make sure that your transaction goes as smoothly as possible!

 

 

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