IMPORTANT!!

Freight Delivery Checklist for Kilns and Pottery Wheels that weigh over 100 LBS

Regarding Damages and Shortages

ALWAYS INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT!!! DISCREPANCIES & DAMAGES MUST BE REPORTED WITHIN 3 DAYS OF RECEIVING YOUR SHIPMENT!

When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." on Freight Bill.  If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one as soon as possible.

  If your freight shipment is found to not contain all the boxes as indicated on the freight bill, Please Mark The Freight BILL SHORT !!  This is important - The freight company nor Clay-King will be responsible if you sign the Freight Bill Clear and Free.

IMPORTANT NOTE:  Once you sign for receipt of a shipment:

Clay-King.com can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation.  If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a 'concealed damage' claim with the shipping company. 

PLEASE NOTE-- If you are ordering online and require the additional freight services outlined below, please contact us before placing your order online. Freight companies often charge much higher rates for these services than we do and will require a separate cash payment upon delivery!  

SPECIAL CIRCUMSTANCES MAY HAVE ADDITIONAL FEES - SEE BELOW

• Home Delivery is a basic service that DOES NOT include kiln setup, placement, uncrating kiln, or disposal of crating and packaging materials.
• Additional delivery charges could occur for delivery addresses that are not accessible by lift-gate truck or commercial vehicles.  (An example of this type of situation would be a mountain cabin located on a winding dirt road on the side of a mountain). If you need a smaller delivery vehicle, you will need to make arrangements with the freight company when it is scheduled and it could include an additional fee.
• Lift-gate service is included in most of our kiln, pottery wheel, and equipment shipments. Lift-gate service is a tailgate elevator that lowers your kiln, pottery wheel, or equipment to the ground from the truck. It is required for areas without a loading dock or forklift for curbside delivery. Some kilns and large Front Loading/Car Kilns may require an additional fee for delivery. We will notify you if any additional fees are required.
• In order to qualify for lift gate service, the delivery address must have a paved smooth driveway in order for the delivery service to be able to move the kiln and pallet! The freight company will deliver your kiln as curb side delivery. They are not obligated to move your kiln into your studio, house, etc.
• Please note that your shipment will arrive on a 53 foot 18 wheeler. These trucks cannot access every road in the US and cannot travel on gravel or dirt roads. In these remote cases, you may have to meet the driver and receive your kiln at a remote location.
• Attention residents of NY (Brooklyn and NYC), California, Montana, Washington, Oregon, Idaho, Utah, North and South Dakota, parts of Arizona, parts of Colorado, Wyoming and Oklahoma, as well as islands off of the contiguous US! Freight charges to your area can be up to 4 times higher than shipping rates given on our site. We will e-mail Shipping quotes to you for approval before processing your order.
• Freight shipped inside the Contiguous U.S. Addresses. We ship freight only to the 48 interior states. The advertised shipping rates only applies to the 48 interior states. Anything shipped outside of that area, must be delivered to a freight forwarder that you must set up. Once the freight is delivered to the freight forwarder of your choosing, we are no longer responsible for your delivery.

Please understand the delivery man will not set up, install or put the unit in your house/building, they will only do curbside delivery and they do not go up/down stairs and steps. Freight shipment is very expensive, if you simply refused the shipment or if they cannot get hold of you, they will send the item back to us. They will charge us the return shipping fee and if that happens, we will refund minus the minimum amount of $300 for the shipping fee both ways.

Regarding Damages

ALWAYS INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT!!!
DISCREPANCIES & DAMAGES MUST BE REPORTED WITHIN 3 DAYS OF
RECEIVING YOUR SHIPMENT!

If your freight shipment is found to be damaged upon receipt, refuse the shipment and call us right away. We will handle the claim process for you and re-ship the item as soon as possible.

IMPORTANT NOTE: Once you sign for receipt of a shipment:

Clay-King.com can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation. If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a 'concealed damage' claim with the shipping company. 

  If you have any questions or concerns regarding a freight shipment, please contact us by phone at

1-888-838-3625

or by email at

info@clay-king.com

Thank you for your business-- we greatly appreciate our customers and want to make sure that your transaction goes as smoothly as possible!