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Terms of Sale |
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BACK-ORDERS: We stock thousands of items at our warehouse and while we prefer to ship all orders complete, there are times when we do not have all items in-stock. If there are items that are unavailable, we will typically ship the order less the unavailable item, which will ship when it is back in-stock at no additional cost. This applies to orders shipping within the contiguous U.S. only. CATALOG: In an effort to keep our prices as low as we can support, we do not print a catalog. DAMAGES: If your
ground shipment is found to be damaged, please call
us right away. We will handle the claim process for you and re-ship
the item as soon as possible. Damages MUST be reported to us within five
(5) days of receiving your shipment NO EXCEPTIONS.
All products are shipped out from one of the Clay-King.com shipping
locations. Clay-King.com drop ships some products and ships direct
others. All products are shipped UPS or FedEx. Special arrangements may
need to be made for international orders and oversize packages. All
damaged items must be reported to the shipping carrier immediately and
you must notify Clay-King.com within 5 days of receiving your order.
If these steps are not followed, your shipment may not be able to be a
candidate for the insurance claim. FREEZE POLICY: Glazes, wax resist and clay will freeze and ruin. Neither Clay-King nor the shipping company we use will be held responsible for items received damaged due to freezing temperatures. Please take your local weather into consideration when ordering items that vulnerable to freezing temperatures. If you live in locations that experience long periods of freezing weather, consider delaying your order until warmer weather is expected. FREIGHT SHIPMENTS: Some items on our website (primarily medium to larger sized kilns) must be shipped via freight carrier. This is called a less-than-truckload (LTL) shipment. Trailers used in LTL can range from 28' to 53'. The standard for city deliveries is usually 48'. In tight and residential environments the 28' trailer is sometimes used. These shipments are usually palletized, shrink-wrapped and packaged for a mixed-freight environment. SPECIAL NOTE ON KILN SHIPMENTS: Due to the large amount of kilns that we sell, it is not possible for us to stock every single model that we have on our website. Most kilns are built to order. A normal build time on a ceramic or glass kiln can take between 2 - 4 weeks before its completely ready to ship. If you are concerned about the shipping time or need a kiln sooner, please call (888) 838-3625 and someone will gladly check our current inventory to see if we stock one that would meet your needs. CLICK HERE FOR MORE INFO AND POLICY ON FREIGHT SHIPPING GLAZE DISCLAIMER: We do not issue refunds or credits for fired glazes that do not yield desired expectations. Variables such as application method, kiln load and firing temperature all determine how a glaze will fire. ORDER DISCREPANCIES: Unfortunately, they do happen from time to time. Please call or e-mail us as soon as possible with order discrepancies and we will correct them as quickly as possible at no charge to you. Order discrepancies MUST be reported within five (5) days of receiving your order. PACKING FEE: There is a base $4.50 packing fee for all glazes, bisque, tools, equipment, shelves, posts and for any item that is not advertised at a 'delivered' price. This fee is in addition to the individual item shipping cost calculated when items are added to the shopping cart. This is a one-time (per order) fee and covers the cost of packaging materials (boxes, packing paper, bubble wrap, tape, etc.) required to ship items properly. If you are providing your own shipping account information, you will still be responsible for paying this $4.50 packing fee. PAYMENT: We accept Visa, Master Card, Discover, American Express, Pay Pal, Checks, Money Orders, Bank Drafts, and Cashiers Checks. If you do not want to put your credit card on our secure web site, please select the "Credit Card (Phone)" during check out and we will call you for your information. We accept purchase orders from schools and government-sponsored agencies only. Please fax your school/ government- issued P.O. to (864) 579-1756. PRIVACY POLICY: Your privacy is very important to us. All transactions on our web site are 128-bit encrypted. We do not sell, give away or rent any of our mail or e-mail lists. We do not spam anyone. We do not retain any of your personal information in any way. Price Policy: All transactions are carried out on a pre-payment basis and are billed within 48 hours of receipt of your order (no COD's, no exceptions). All of our web prices are very competitive and we do not tack on any hidden extra charges like credit card or handling fees. What you see on our website is what you get. SATISFACTION GUARANTEED! Occasionally we will have an error on our website and an incorrect price will be shown. We reserve the right to cancel orders / items when this occurs. RETURN POLICY: We want you to be happy with your purchase. You may return most unopened and unused items within 30 days of receiving them for a full refund less shipping & handling costs. You may return most unopened and unused items within 3 months of receiving them for a refund less shipping & handling costs and a 20% restocking fee. You will be responsible for shipping costs when returning items to us for refund unless it was a shipping error made on our part. Please call (864) 579-1752 for a return authorization number. Always include your invoice # and the reason you are returning the item(s) with your shipment. If this information is not included with your shipment, we cannot guarantee you will receive a refund. Send returns to the following address:
If you are returning equipment items (i.e. kilns (that ship ground), wheels, slab rollers, extruders, etc.) PLEASE INSURE YOUR SHIPMENT! If your item is returned to us damaged, you will be responsible for collecting your refund from the shipping company via a damage claim. If you wish to return items that were shipped to you via freight carrier, please contact us. We cannot guarantee that we will accept these items if the original packaging (pallet, straps, box, crate, etc.) is no longer available.
Shipping Costs: Our shipping costs are to contiguous U.S. addresses ONLY. If you are in Alaska or Hawaii, YOUR SHIPPING COSTS WILL BE HIGHER. If shipping costs are more than $15.00 difference, we will e-mail you for approval. Otherwise, shipping costs will be adjusted accordingly. For foreign shipments, YOUR SHIPPING COSTS WILL BE HIGHER THAN WHAT IS QUOTED ON OUR WEBSITE, NO EXCEPTIONS. Please e-mail us for a quote. We do not ship foreign orders via Parcel Post and we will not be held responsible for ANY fees pertaining to customs, taxes, etc. These are government regulated costs and have nothing to do with Clay-King.com. If you pay for your order via PayPal, we will follow up with a PayPal Payment Request for the difference in shipping costs. WAREHOUSE: Our warehouse is open to the public Tuesday- Friday, 9-4pm EST. If you are planning to visit us, please know that we do not have a store front. Also, we do not keep all items we sell on our website in-stock at our warehouse. Please call us beforehand to check on this, especially if you're making a long trip
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