Clay-King.com offers Pottery Supplies at discount prices!

Shipping Information
Freeze Info
Price Policy
Privacy

Return ANY undamaged products, new NOT used, for any reason within 14 days NO RESTOCKING FEES; return any unopened and unused items within 3 months! (15% restocking fees) . Full refund of purchase price, less shipping (Repacking fees may apply if the original packing materials are damaged in any way. If it is our shipping error, we will reimburse you for all shipping charges. You must have original packaging and ship prepaid and insured to:

Clay-King.com, 125 Ben Abi Rd., Spartanburg SC 29307

Please call 1-864-579-1752 for a return authorization number.

Our shipping costs are to contiguous U.S. addresses ONLY. If you are in Alaska or Hawaii, YOUR SHIPPING COSTS WILL BE HIGHER. If shipping costs are more than $18.00 difference, we will e-mail you for approval. Otherwise, shipping costs will be adjusted accordingly .For foreign shipments, e-mail for a quote. We do not ship foreign orders via Parcel and we will not be held responsible for ANY fees pertaining to customs, taxes, etc. These are government regulated costs and have nothing to do with Clay-King.com.

CLICK HERE FOR INFO AND POLICY ON FREIGHT SHIPPING

What to do if your shipment is damaged

If your shipment is found to be damaged upon receipt, please call us right away, we will handle the claim process for you and re-ship the item as soon as possible. We will handle all of this for you.

IMPORTANT NOTE: Once you sign for receipt of a shipment, Clay-King.com can no longer be held responsible, monetarily or otherwise, for any damages which may become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation. If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a 'concealed damage' claim with the shipping company.

ALWAYS INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT!!!

**FREEZE WARNING: GLAZE WILL FREEZE!!! CLAY-KING NOR THE SHIPPING COMPANIES WE USE ARE NOT RESPONSIBLE FOR DAMAGE DONE TO GLAZE DUE TO EXTREME COLD WEATHER. WE TAKE EVERY PRECAUTION TO PACKAGE OUR GLAZE PROPERLY. PLEASE TAKE YOUR LOCAL WEATHER INTO CONSIDERATION BEFORE YOU PLACE YOUR ORDER. IF GLAZE FREEZES, IT MAY EXPAND AND DAMAGE THE JAR. WAX RESIST AND GLAZE WILL RUIN IF FROZEN.

Price Policy
All transactions are carried out on a prepayment basis and are billed within 48 hrs of receipt of your order (no COD's). All of our web prices are very competitive and we do not tack on any hidden extra charges like credit card fees, extra handling fees, etc etc etc. What you see on our website is what you get. SATISFACTION GUARANTEED!! Occasionally we will have an error on our website and an incorrect price will be shown. We reserve the right to cancel orders / items when this occurs. All shipping charges posted are contiguous U.S. only. Call or e-mail for a shipping quote to Alaska, Hawaii, or for foreign shipments.

Privacy Policy
Your privacy is very important to us. All transactions on our web site are 128 bit encrypted. We do not sell, give away or rent any of our mail or email lists. We do not Spam anyone. We do not retain any of your personal information on the web in any way.

Credit Cards
We accept Visa, Master Card, Discover, American Express, Pay Pal, Checks, Money Orders, Bank Drafts, and Cashiers Checks. If you do not want to put your credit card on our secure web site, please call toll free 1-888-838-3625 or fax it to us at 1-864-579-1756

Toll Free Support 1-888-838-3625

We offer knowledgeable toll free customer support at 1-888-838-3625. No one else in the industry can beat our support. We have over 40 years combined experience in the art materials industry. We have 2 locations in Upstate SC and several kilns and pottery wheels on the floor to support our sales and technical departments.