Clay-King.com - Home Checkout

Terms of Sale

BACK-ORDERS: We stock thousands of items at our warehouse and while we prefer to ship all orders complete, there are times when we do not have all items in-stock. If there are items that are unavailable, we will typically ship the order less the unavailable item, which will ship when it is back in-stock at no additional cost. This applies to orders shipping within the contiguous U.S. only.

CATALOG: In an effort to keep our prices as low as we can support, we do not print a catalog.

DAMAGES: If your ground shipment is found to be damaged, please call us right away. We will handle the claim process for you and re-ship the item as soon as possible. Damages MUST be reported to us within five (5) days of receiving your shipment NO EXCEPTIONS. All products are shipped out from one of the Clay-King.com shipping locations. Clay-King.com drop ships some products and ships direct others. All products are shipped UPS or FedEx. Special arrangements may need to be made for international orders and oversize packages. All damaged items must be reported to the shipping carrier immediately and you must notify Clay-King.com within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
 

FREEZE POLICY: Glazes, wax resist and clay will freeze and ruin. Neither Clay-King nor the shipping company we use will be held responsible for items received damaged due to freezing temperatures. Please take your local weather into consideration when ordering items that are vulnerable to freezing temperatures. If you live in locations that experience long periods of freezing weather, consider delaying your order until warmer weather is expected.

GLAZE DISCLAIMER: We do not issue refunds or credits for fired glazes that do not yield desired expectations. Variables such as application method, kiln load and firing temperature all determine how a glaze will fire.

ORDER DISCREPANCIES: Unfortunately, they do happen from time to time. Please call or e-mail us as soon as possible with order discrepancies and we will correct them as quickly as possible at no charge to you. Order discrepancies MUST be reported within five (5) days of receiving your order.

PACKING FEE: There is a base $4.50 packing fee for all glazes, bisque, tools, equipment, shelves, posts and for any item that is not advertised at a 'delivered' price. This fee is in addition to the individual item shipping cost calculated when items are added to the shopping cart. This is a one-time (per order) fee and covers the cost of packaging materials (boxes, packing paper, bubble wrap, tape, etc.) required to ship items properly. If you are providing your own shipping account information, you will still be responsible for paying this $4.50 packing fee.

PAYMENT: We accept Visa, Master Card, Discover, American Express, PayPal, Checks, Money Orders, Bank Drafts, and Cashiers Checks. If you do not want to put your credit card on our secure web site, please select the 'Call for Credit Card Number' during check out and we will call you for your payment information.

If you select the 'Check/ Money Order' or 'Certified Check,' your order will not ship until we have received your payment, no exceptions. Mail payments to the address listed below. If you pay via a personal check, we will not ship your order until we have received the check and it has cleared the bank.

Purchase orders: We accept purchase orders from schools and government-sponsored agencies only. Please fax your school/ government- issued P.O. to (864) 579-1756.

PRIVACY POLICY: Your privacy is very important to us. All transactions on our web site are 128-bit encrypted. We do not sell, give away or rent any of our mail or e-mail lists. We do not spam anyone. We do not retain any of your personal information and will not give your information to 3rd parties.

Price Policy: All transactions are carried out on a pre-payment basis and are billed within 48 hours of receipt of your order (no COD's, no exceptions). All of our web prices are very competitive and we do not tack on any hidden extra charges like credit card or handling fees. What you see on our website is what you get. SATISFACTION GUARANTEED! Occasionally we will have an error on our website and an incorrect price will be shown. We reserve the right to cancel orders / items when this occurs.

Purchase orders: We accept purchase orders from schools and government-sponsored agencies only. Please fax your school/ government- issued P.O. to (864) 579-1756.

RETURN POLICY: We want you to be happy with your purchase. You may return most unopened and unused items within 30 days of receiving them for a full refund less shipping & handling costs. We cannot accept returns on any used equipment or kiln parts and electrical items. If you have an issue with any used equipment, you will need to contact the manufacturer for warranty claims.  You may return most unopened and unused items within 3 months of receiving them for a refund less shipping & handling costs and a 20% restocking fee. If items are returned not in their original box or packaging, a 25% restocking fee will be applied to your return and less the shipping and handling. You will be responsible for shipping costs when returning items to us for refund unless it was a shipping error made on our part. After 90 Days items may not be returned at all. No refunds can be issued after this period.

Please call (864) 579-1752 for a return authorization number. Always include your invoice # and the reason you are returning the item(s) with your shipment. If this information is not included with your shipment, we cannot guarantee you will receive a refund. Send returns to the following address:

Clay-King.com
125 Ben Abi Rd..
Spartanburg, SC 29307

If you are returning equipment items (i.e. kilns (that ship ground), wheels, slab rollers, extruders, etc.) PLEASE INSURE YOUR SHIPMENT! If your item is returned to us damaged, you will be responsible for collecting your refund from the shipping company via a damage claim.

If you wish to return items that were shipped to you via freight carrier, please contact us. We cannot guarantee that we will accept these items if the original packaging (pallet, straps, box, crate, etc.) is no longer available.

we do not accept returns of books, DVDs, videos or any other copyrighted material.
WE DO NOT ACCEPT RETURNS OF COMMERCIAL-SIZED OR CUSTOM KILNS, NO EXCEPTIONS!

Shipping: We ship most orders the same or next business days via either FedEx Ground or the USPS, depending on the size of the order and when the order was placed. If your order was placed after 3 PM EST or on a holiday, your order will be shipped on the next business day. In most cases, you will receive a tracking e-mail within 48 hours of placing your order. Some items (i.e. North Star Equipment, medium to large-sized kilns, pugmills, kiln parts/ elements, etc.) are drop-shipped and require additional processing time. Larger and custom kilns typically ship within three weeks, but some can take up to six weeks. We do not ship orders to Hotels/Motels.

Shipping Costs: Our shipping costs are to contiguous U.S. addresses ONLY. If you are in Alaska or Hawaii, YOUR SHIPPING COSTS WILL BE HIGHER.

IMPORTANT!!

Freight Delivery Checklist for Kilns that weigh over 100 LBS

Freight Shipping Required on This Item

 

Please read the following information carefully-- it might save you a lot of hassle (and money) later!  If you are purchasing a kiln (over 100 lbs) online, you can add residential delivery/ liftgate service to your order at the bottom of this page.

PLEASE NOTE-- If you are ordering online and require the additional freight services outlined below, PLEASE ADD THEM TO YOUR SHOPPING CART ORDER NOW! Freight companies often charge much higher rates for these services than we do and will require a separate cash payment upon delivery!

Many of the kilns (that weigh over 100 LBS) on our website require delivery via freight carrier (18-wheeler). Here's what you need to know:

Special circumstances may have additional fees - see below
  • Home Delivery is a basic service that DOES NOT include kiln setup, placement, uncrating kiln, or disposal of crating and packaging materials.
  • Additional delivery charges could occur for delivery addresses that are not accessible by lift-gate truck or commercial vehicles.  (An example of this type of situation would be a mountain cabin located on a  winding dirt road on the side of a mountain.)
  • Lift-gate service is often required for large or heavy kilns-- this is a tailgate elevator that lowers your kiln to the ground from the truck-- carriers charge as much as $120.00 for lift-gate service, but we charge a flat $50 additional fee for lift-gate service and residential.
  • In order to qualify for lift gate service, the delivery address must have a paved smooth driveway in order for the delivery service to be able to move the kiln and pallet!
  • Attention residents of NYC, Chicago & major metropolitan West Coast Cities! Freight charges to your area can be up to 4 times higher than shipping rates given on our site. We will e-mail Shipping quotes to you for approval before processing your order.

Regarding Damages

ALWAYS INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT!!!

If your freight shipment is found to be damaged upon receipt, refuse the shipment and call us right away. We will handle the claim process for you and re-ship the item as soon as possible.

IMPORTANT NOTE: Once you sign for receipt of a shipment:

Clay-King.com can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation. If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a 'concealed damage' claim with the shipping company. 

If you have any questions or concerns regarding a freight shipment, please contact us by phone at

1-888-838-3625

or by email at

chris@clay-king.com

Thank you for your business-- we greatly appreciate our customers and want to make sure that your transaction goes as smoothly as possible!

For foreign shipments, YOUR SHIPPING COSTS WILL BE HIGHER THAN WHAT IS QUOTED ON OUR WEBSITE, NO EXCEPTIONS. We do not ship foreign orders via Parcel Post and we will not be held responsible for ANY fees pertaining to customs, taxes, etc. These are government regulated costs and have nothing to do with Clay-King.com. Shipping costs that we quote to foreign locations are accurate and we do not mark up shipping costs (not including a packing fee). If complaints are made in regards to these costs, your order will be cancelled and refunded in full. If you pay for your order via PayPal, we will follow up with a PayPal Payment Request for the difference in shipping costs. Otherwise, you will need to call us at (864) 579-1752 with your credit card information as our shopping cart does not allow us access to these details. We will e-mail you the additional shipping costs required within 5 business days of receiving your order. We ship to foreign locations to our discretion and are not obligated to process foreign orders if we have have experienced issues in doing so in the past. We do not ship kilns or wheels outside of the contiguous U.S. no exceptions.

WAREHOUSE: Our warehouse is closed to the public, but online orders can be picked up Tuesday- Friday, 9-4pm EST. If you are planning to visit us, please know that we do not have a store front. Also, we do not keep all items we sell on our website in-stock at our warehouse. Please call us beforehand to check on this, especially if you're making a long trip.

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