IMPORTANT!!

Freight Delivery Checklist for Kilns that weigh over 100 LBS

PLEASE NOTE-- If you are ordering online and require the additional freight services outlined below, PLEASE ADD THEM TO YOUR SHOPPING CART ORDER NOW!  Freight companies often charge much higher rates for these services than we do and will require a separate cash payment upon delivery!  

• Flat shipping rates seen on our website are for business addresses only.

• Residential deliveries are subject to surcharges as high as $80.00 by the freight company-- we only charge a flat $15 additional for a home delivery.
• Home Delivery is a basic service that DOES NOT include kiln setup, placement, uncrating kiln, or disposal of crating and packaging materials.
• Additional delivery charges could occur for delivery addresses that are not accessible by lift-gate truck or commercial vehicles.  (An example of this type of situation would be a mountain cabin located on a  winding dirt road on the side of a mountain.)
• Lift-gate service is often required for large or heavy kilns-- this is a tailgate elevator that lowers your kiln to the ground from the truck-- carriers charge as much as $120.00 for lift-gate service, but we charge a flat $50 additional for lift-gate service and residential.
• In order to qualify for lift gate service, the delivery address must have a paved smooth driveway in order for the delivery service to be able to move the kiln and pallet!
• Attention residents of NYC, Chicago & major metropolitan West Coast Cities! Freight charges to your area can be up to 4 times higher than shipping rates given on our site. We will e-mail Shipping quotes to you for approval before processing your order.

Regarding Damages

ALWAYS INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT!!!

  If your freight shipment is found to be damaged upon receipt, refuse the shipment and call us right away. We will handle the claim process for you and re-ship the item as soon as possible.

IMPORTANT NOTE:  Once you sign for receipt of a shipment:

Clay-King.com can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation.  If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a 'concealed damage' claim with the shipping company. 

  If you have any questions or concerns regarding a freight shipment, please contact us by phone at

1-888-838-3625

or by email at

chris@clay-king.com

Thank you for your business-- we greatly appreciate our customers and want to make sure that your transaction goes as smoothly as possible!